Privacy Policy

Your Privacy Matters to Us

At DTN Ecom LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dtnecom.shop (the “Site”) or make a purchase.

By using our Site, you consent to the data practices described in this policy.

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Quick Summary

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Part 1: Information We Collect

1.1 Information You Provide Directly

When you interact with our Site, you may provide us with:

Order Information:

• Name

• Billing and shipping addresses

• Email address

• Phone number

• Payment information (processed by Stripe – we do not store full card numbers)

Account Information:

• Username and password (if you create an account)

• Order history

• Saved addresses

• Wishlist items

Communications:

• Email messages you send us

• Phone call recordings (for quality assurance – you’ll be notified)

• Chat transcripts (if live chat is implemented)

Reviews & Feedback:

• Product reviews and ratings

• Survey responses

• Photos or videos you submit (with your permission)

1.2 Information Collected Automatically

When you browse our Site, we automatically collect:

Device Information:

• IP address

• Browser type and version

• Operating system

• Device type (desktop, tablet, mobile)

• Screen resolution

Usage Data:

• Pages visited

• Time spent on each page

• Products viewed or searched

• Links clicked

• Referring website (how you found us)

• Date and time of visit

Location Data:

• Approximate geographic location (derived from IP address – not precise GPS)

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you log in via Facebook/Google – coming soon)

• Payment processors (Stripe – limited to transaction status, not card details)

• Shipping carriers (delivery confirmation)

• Fraud prevention services (to verify legitimate orders)

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Part 2: How We Use Your Information

2.1 Primary Uses (Necessary for Our Business)

2.2 Secondary Uses (Optional, You Can Opt Out)

2.3 Aggregated Data (Not Personally Identifiable)

We may create aggregated, anonymized data for business analysis. For example: “35% of our customers prefer blue shirts.” This data cannot be traced back to you.

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Part 3: Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember you and your preferences.

3.2 Types of Cookies We Use

3.3 Third-Party Cookies

We use the following third-party services that may set cookies:

• Google Analytics – Site traffic analysis

• Stripe – Payment processing (essential, no marketing)

• Social media widgets – If you share products (Facebook, Pinterest, Instagram)

3.4 Managing Cookies

You can control cookies through your browser settings:

To delete all cookies: Browser settings → Clear browsing data → Cookies
To block cookies: Browser settings → Privacy → Block third-party cookies
To disable specific cookies: Use browser extensions (e.g., Privacy Badger)

Warning: Blocking essential cookies will break our site (e.g., you won’t be able to add items to cart).

3.5 Do Not Track (DNT)

Some browsers send a “Do Not Track” signal. We honor DNT signals for analytics and marketing cookies, but essential cookies still function.

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Part 4: How We Share Your Information

4.1 Service Providers (Necessary for Operations)

We share your information with trusted third parties who help us run our business:

All service providers are contractually obligated to:

• Use data only for specified purposes

• Not sell your data

• Maintain security measures

• Delete data when no longer needed

4.2 Legal Compliance

We may disclose your information if required by law, such as:

• Responding to a subpoena or court order

• Cooperating with law enforcement investigations

• Complying with tax or customs regulations

4.3 Business Transfers

If DTN Ecom LLC is acquired by or merged with another company, your information may be transferred as part of that transaction. You will be notified via email and prominent notice on our Site.

4.4 What We NEVER Do

We never:

• Sell your personal information to third parties

• Rent or trade your email address

• Share your data with advertisers for their own purposes

• Disclose your password to anyone (including our own employees)

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Part 5: Data Security

5.1 Security Measures

We implement industry-standard security measures:

Encryption:

• SSL/TLS – All data transferred between your browser and our site is encrypted

• AES-256 – Stored data encryption (where applicable)

• Stripe tokenization – Your credit card number never touches our servers

Access Controls:

• Least privilege principle – Employees access only data necessary for their role

• Multi-factor authentication – Required for all employee accounts

• Regular access audits – We review who can access what

Monitoring:

• 24/7 intrusion detection – Automated systems flag suspicious activity

• Regular penetration testing – We hire ethical hackers to find vulnerabilities

• Security logs – All access attempts are logged

5.2 What You Can Do

To protect yourself:

• Use a strong, unique password for your DTN Ecom account (don’t reuse passwords)

• Never share your password – we will never ask for it

• Log out when using shared computers

• Update your browser and device operating system regularly

• Watch for phishing – we will never email asking for your password or credit card

5.3 Data Breach Response

In the unlikely event of a data breach:

1. We will investigate immediately

2. Affected customers will be notified within 72 hours of confirmation

3. We will report to relevant authorities as required by law (e.g., state attorneys general)

4. We will provide credit monitoring if sensitive financial data is exposed (never happened, but we plan for worst case)

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Part 6: Your Rights & Choices

6.1 Rights for All Customers (US & International)

6.2 Additional Rights for California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose

• Right to delete personal information (subject to exceptions)

• Right to opt out of sale (we don’t sell, so nothing to opt out of)

• Right to non-discrimination for exercising your rights

To exercise CCPA rights: Email linhtran191193@gmail.com with “CCPA REQUEST” in subject line. We will verify your identity before processing.

6.3 Additional Rights for EEA/UK Residents (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Right to rectification (correct inaccurate data)

• Right to erasure (“right to be forgotten”) – subject to legal retention requirements

• Right to restrict processing (temporarily limit how we use your data)

• Right to data portability (receive your data in a machine-readable format)

• Right to object to processing based on legitimate interests

• Right to withdraw consent at any time (if processing is based on consent)

GDPR contact: You may also lodge a complaint with your local data protection authority.

6.4 Response Timeline

We will respond to all privacy requests within 30 days (or 45 days for complex requests, with notice).

Verification: For sensitive requests (e.g., deletion), we may ask for proof of identity (e.g., driver’s license with address blurred). This prevents someone else from deleting your account.

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Part 7: Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy.

After retention period expires: Data is permanently deleted or anonymized (so it can no longer be linked to you).

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Part 8: Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent/guardian and believe your child has provided us with personal information:

1. Contact us at linhtran191193@gmail.com

2. We will delete the information immediately

If we learn we have collected information from a child under 13 without verification of parental consent: We will delete it promptly.

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Part 9: International Data Transfers

9.1 Where Your Data Goes

As a US-based company, your personal information may be transferred to and processed in the United States (where our servers and headquarters are located).

9.2 Legal Basis for Transfer

For customers in the EEA/UK, we rely on the following legal bases for international transfers:

• Performance of contract (to fulfill your order, we must process data in the US)

• Standard Contractual Clauses (SCCs) – EU-approved safeguards for data transfers

• Your explicit consent (for marketing or optional data uses)

9.3 Privacy Shield (Legacy)

While the EU-US Privacy Shield framework was invalidated in 2020, we have implemented SCCs to ensure adequate protection.

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Part 10: Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

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Part 11: Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

For material changes (e.g., new data sharing practices):

• We will notify you by email (if you have an account)

• We will post a prominent notice on our Site

• Changes will take effect 30 days after notice

Your continued use of the Site after changes constitutes acceptance of the revised policy.

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Part 12: Contact Information

For privacy-related questions, concerns, or requests:

DTN Ecom LLC
Attn: Privacy Officer
1209 Mountain Road Pl Ne Ste R
Albuquerque, NM 87110
United States

Email: linhtran191193@gmail.com (fastest – use subject line “PRIVACY REQUEST”)
Phone: (+84)857491111

For data protection inquiries specific to GDPR/EEA: Please email with “GDPR REQUEST” in subject line.

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Part 13: Complaint Process

If you believe we have violated your privacy rights:

1. Contact us directly – We will investigate and respond within 30 days

2. Escalate to regulator (for EEA/UK customers) – You may file a complaint with your local Data Protection Authority

3. Arbitration (for US customers) – Any unresolved disputes are subject to binding arbitration per our Terms and Conditions

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Part 14: Specific Disclosures

14.1 California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request information about whether we have disclosed personal information to third parties for direct marketing purposes. We do not make such disclosures.

14.2 Nevada Privacy Law

Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information.

14.3 Virginia Consumer Data Protection Act (VCDPA)

Virginia residents have rights similar to CCPA. Contact us at linhtran191193@gmail.com to exercise those rights.

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Acknowledgment

By using dtnecom.shop, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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Last Updated: January 1, 2025

Thank you for trusting DTN Ecom LLC with your personal information. We take that trust seriously