Refund and Return Policy

Our Promise: Risk-Free Shopping at DTN Ecom LLC

At DTN Ecom LLC, we want you to love everything you buy from us. But we understand that sometimes a shirt doesn’t fit quite right, the color looks different online, or you simply change your mind. That’s why we offer a hassle-free, transparent return policy designed to protect you and earn your trust.

Bottom line: If you’re not satisfied for any reason within 30 days of receiving your order, you can return it for a full refund or exchange.

Quick Summary (The TL;DR Version)

Full Return Policy – Everything You Need to Know

1. Eligibility Criteria

To be eligible for a return, your item must meet ALL of these conditions:

• Within 30 days of the delivery date (check your tracking information for exact delivery day)

• Unworn – No signs of wear, deodorant stains, makeup marks, or perfume smells

• Unwashed – Laundered items cannot be accepted

• Original tags attached – All hang tags must still be fastened to the garment

• Original packaging – Including any boxes, polybags, or accessory cards

• Not on final sale list (see exclusions below)

We check every return. If we receive an item that appears worn, stained, washed, or missing tags, we will:

• Deny the refund

• Return the item to you (you pay return shipping)

• Or, at your request, dispose of the item (no cost to you)

2. Non-Returnable Items (Final Sale)

The following items cannot be returned for hygiene or clearance reasons:

Note: If a non-returnable item arrives defective, contact us immediately – we’ll make an exception.

3. Defective or Wrong Items

If we made a mistake (wrong size, wrong color, wrong item, or manufacturing defect), we will cover everything:

• Full refund including original shipping costs

• Prepaid return label provided by us (US customers)

• Replacement shipped free if you prefer exchange over refund

How to report a defect or error:

1. Email nghiadoantq@gmail.com within 7 days of receiving the item

2. Include your order number and clear photos showing the issue

3. Tell us whether you prefer refund or replacement

Examples of defects:

• Loose or missing buttons

• Broken zippers

• Holes or tears (not caused by you)

• Misaligned seams or patterns

• Incorrect size tag vs actual garment measurements

• Stains or discoloration upon arrival

Examples of non-defects (normal variation):

• Slight color difference between website photo and actual product (monitor settings vary)

• Loose threads (easily trimmed – we do quality checks but occasional loose threads happen)

• Fit that differs from expectation (that’s why we have free returns – just send it back!)

4. Change of Mind / Fit Issues

You didn’t like it? It didn’t fit? You found a better price elsewhere?

No problem! You can still return it for a refund, subject to the eligibility criteria above (unworn, tags attached, within 30 days).

For change-of-mind returns:

• You pay return shipping (see rates below)

• Original outbound shipping costs are not refunded (you keep the benefit of receiving the item)

• Refund is for product price + applicable taxes only

Our philosophy: We’d rather lose a few dollars on return shipping than lose a customer forever. So return with confidence – we won’t judge or hassle you.

How to Initiate a Return – Step by Step

Method 1: Email Return Request (Recommended)

Step 1: Send an email to nghiadoantq@gmail.com with:

Subject: RETURN REQUEST – Order #DTN12345

Body:
Order Number: DTN12345
Item(s) to Return: [List product names and sizes]
Reason for Return: [Too small / Didn't like color / Defective (describe) / Other]
Preferred Resolution: [Refund / Exchange for (size/color) / Store Credit]

Attachments: [Photos for defect claims only]

Step 2: Within 24 hours, we’ll email you:

• Return authorization number (RA#)

• Return shipping instructions

• Prepaid return label (if you’re returning a defective/wrong item in the US)

• Return address (for international or change-of-mind returns)

Step 3: Pack your item(s) securely in the original packaging if possible. Include:

• The return authorization number written on a slip of paper INSIDE the package

• Your original packing slip (if you still have it)

Step 4: Ship the package:

• US customers (prepaid label provided): Drop off at any USPS/FedEx location (carrier specified on label)

• International / change-of-mind returns: Ship to address provided, using carrier of your choice. Keep tracking number!

Step 5: Wait for processing. Once we receive your return, we’ll inspect and process your refund within 3-5 business days.

Method 2: Phone Return Request

Call 0843292998 and say “Returns.” Have your order number ready. Our representative will guide you through the same process as Method 1.

Method 3: Online Returns Portal (Coming Soon)

We’re building a self-service returns portal at dtnecom.shop/returns – launch expected Q2 2025.

Return Shipping Costs – Detailed Breakdown

United States

How to get best rates: Use USPS Priority Mail flat rate envelope ($8.50) or UPS Ground through Pirate Ship (discounted rates). Avoid FedEx retail rates (most expensive).

International Returns (Canada, UK, Australia, etc.)

Note for international returns: We cannot provide prepaid labels for international returns due to customs complexities. You must ship using your local postal service (e.g., Canada Post, Royal Mail, Australia Post). Keep your receipt – we’ll reimburse return shipping for defective/wrong items up to $25.

Refunds – Timing & Method

Processing Timeline

Total typical timeline (US): 10-20 business days from when you ship until money is back in your account.

Refund Amount Calculation

Example calculation (change of mind):

• Original order: $49shirt+$6 shipping + $3tax=$58 total

• You return shirt, keep nothing

• Refund = $49(shirt)+$3 (tax) = $52

• You paid $58originally,netloss=$6 (original shipping not refunded)

• Plus you pay return shipping (~$8)

• Total cost of “trying on” the shirt = $14

This is normal and standard for change-of-mind returns at almost all online retailers.

Refund Method

Refunds are issued to your original payment method whenever possible:

If your original card is expired or closed, email us immediately. We can issue refunds via:

• PayPal (if you have an account)

• Check mailed to your address (US only, 2-3 weeks)

• Store credit (instant)

Exchanges – Getting the Right Size or Color

We know it’s frustrating when you love a shirt but it doesn’t fit. That’s why we offer exchanges – and for US customers, we ship replacements for free.

Exchange Process (United States)

Step 1: Initiate a return (as above) but specify “EXCHANGE” instead of “REFUND.”

Step 2: Tell us what you want instead – different size, different color, or different product entirely.

Step 3: We’ll place a new order for the replacement item and ship it immediately (no need to wait for your return to arrive).

Step 4: You have 30 days to return the original item using our prepaid label. If you don’t return it within 30 days, we’ll charge your original payment method for the replacement item.

Step 5: Once we receive the original item, the exchange is complete.

What exchanges cost (US customers):

• Replacement shipping: $0 (free!)

• Return shipping for original item: $0 (prepaid label provided)

• Any price difference: You pay if replacement is more expensive; we refund if replacement is cheaper

Why this is generous: Most retailers make you return before sending the exchange. We trust you.

Exchange Process (International)

For international customers, exchanges are more complex due to shipping costs. We recommend:

Option A: Return for refund, then place a new order. This is often faster and cheaper than paying to ship returns back and forth.

Option B: If you really want an exchange, email us. We’ll provide return instructions and quote exchange shipping costs (typically $15-25 each way).

Store Credit – An Alternative to Refunds

If you’d rather not wait for a refund to process (especially for debit cards), consider taking store credit instead.

Benefits of Store Credit

How to Request Store Credit

Just email nghiadoantq@gmail.com and say “Please issue store credit instead of refund for order #DTN12345.” We’ll email you a unique discount code worth 100% of your refund amount.

Store credit codes:

• Are one-time use (but you can use them for multiple items in one cart)

• Cannot be combined with other discount codes

• Expire 12 months from issue date

Damaged or Lost in Transit

Received a Damaged Package?

If your package arrives looking like it was run over by a truck:

1. Take photos of the damaged box AND the damaged item BEFORE opening (if possible)

2. Do not throw anything away – we may need photos of packaging labels

3. Email us within 48 hours at nghiadoantq@gmail.com with:

   • Your order number

   • Photos of damage

   • Description of which items are affected

What happens next: We file a claim with the carrier (USPS/FedEx/UPS/DHL). Once the claim is approved, we issue a full refund or replacement. This usually takes 5-10 business days.

Package Marked “Delivered” but Not Received?

First, check with:

• Neighbors (carriers often leave packages with neighbors)

• Your building’s front desk or mailroom

• Behind bushes or side doors (check thoroughly)

• Your local post office (sometimes they hold packages without notice)

If still missing:

1. Wait 2 business days (carriers sometimes mark “delivered” early)

2. Contact the carrier directly with your tracking number

3. Then email us at nghiadoantq@gmail.com with “MISSING PACKAGE” in subject line

Our policy: For orders under $100,wewillreshiporrefundafterconfirmingwiththecarrier.Forordersover$100, we may require you to file a police report (for stolen packages) before we reship.

Note: We cannot refund or replace packages marked “delivered” if the carrier’s GPS shows correct delivery and you have no evidence of theft. We’re not responsible for porch piracy – please use secure delivery locations (e.g., Amazon Locker, UPS Store pickup, work address).

Bulk Order Returns (5+ Items)

For customers who purchase 5 or more of the same item (e.g., for bridal parties, corporate events, team uniforms), our standard return policy applies with one adjustment:

• No change-of-mind returns for more than 2 identical items. If you buy 10 shirts for your bridesmaids and 8 of them don’t fit, we will not accept returns for all 8.

• Defective returns still accepted for any quantity.

Why this policy: Bulk orders often receive volume discounts. Allowing mass returns on discounted bulk orders would make our business unsustainable.

If you need bulk pricing with flexible returns: Contact us at nghiadoantq@gmail.com BEFORE ordering to negotiate custom terms.

Return Policy Abuse – Our Enforcement

We want to be generous, but we also need to protect our business from abuse. Return policy abuse includes:

• Returning heavily worn or laundered items (beyond “trying on” for fit)

• Returning different items than you received (e.g., swapping with an older shirt)

• Excessive returns (returning >75% of orders over a 6-month period)

• Chargeback fraud (filing a dispute after already returning the item)

If we detect abuse:

• First warning: Email notification

• Second occurrence: Your account flagged – future returns subject to 15% restocking fee

• Third occurrence: Your account banned from future purchases

We rarely enforce these measures – the vast majority of customers are honest. But we reserve the right to protect our business.

Contact Information for Returns

Email (fastest): nghiadoantq@gmail.com
Phone: 0843292998 (ask for Returns Department)
Mail returns to: DTN Ecom LLC, 1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110 US

Please include your Return Authorization Number on the outside of the package – returns without RA# may experience delays.

Final Reminders

✅ You have 30 days from delivery to start a return
✅ Items must be unworn, unwashed, with tags attached
✅ We never charge restocking fees
✅ Defective? We pay return shipping and refund everything
✅ Changed your mind? You pay return shipping, but still get refund
✅ Questions? Just ask – we’re reasonable people

Thank you for shopping at DTN Ecom LLC. We appreciate your business and will always treat you fairly.

Start your return today: Email nghiadoantq@gmail.com with your order number.